Returns Form

If you wish to return the goods that you receive, please contact us using this form before you return the goods. If we have prior warning of you returning the goods we can ensure that it is dealt with promptly.

Returns Policy - If you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund. Unfortunately we cannot accept goods which have been worn or any labels removed unless the product is found to be faulty. To qualify for the full refund you must return all of the original packaging and the goods and packaging must be undamaged. This does not affect your statutory rights. If you wish to return goods to us, please fill in the returns form below. Please print this page (before pressing the Submit Return Info button) and include the print out in the returned package. This will enable us to identify whom the goods are from. If you press the Submit Return Info button then we will be notified by email that you will be returning the goods. As soon as we receive the goods we will action your request. Where a refund has been requested, we will credit your card no later than 1 working day following receipt of the returned goods. Where the whole order is returned the postage fee of £2.00 will also be refunded to your card. If the returned items are to be exchanged, the replacement items if held in stock will be despatched within 1 working day. If the items are not in stock we will notify you of the new despatch date. You will not be charged postage on the replacement items. If you would like further information on our returns policy please call 01455 634082 or email info@the-lingerie-company.co.uk. Please use the returns address below: 

The Lingerie Company
60 Castle Street
Hinckley
Leics.
LE10 1LG
ENGLAND