We have aimed to make this site as easy to navigate as possible. To
start shopping you need to enter the TLC Catalogue. You will
then be faced with a number of categories. Within each category the items are split into
Brands. Once you have selected a brand you will be able to see a small picture of each
item and its details (Note: clicking the picture will show you a larger image). Using the
drop down buttons enter your requirements for colour and sizes, then simply click on the
'Add' button to include the item in your shopping basket (Note: a quantity of one will be
added to the basket. If you require more than one simply continue to click the 'Add' button until you
have the quantity required).
You can at anytime view the contents of your shopping basket by
selecting the Shopping Basket option. Once you have finished
shopping simply go to the shopping basket and check everything you requested is listed.
You then have the option to remove any items you no longer require.
Please note that postal charges will be made but will not show on the
total in the shopping basket.
Charges for Post & Packaging = £2.00 (one rate).
You know have four options for processing your order.
In all circumstances payment from your card will not be taken until the
goods are ready for dispatch.
Online over the Internet - When you are happy with the
contents of your basket simply select the 'Secure Order' option and you will be requested
to supply your personal details along with you credit/debit card details. At this stage
you are attached to a secure server.
We are 100% confident that your details will remain secure at all times
online and can not be accessed by any unauthorised person. You will receive
confirmation of our receipt of your order by e-mail. Your order will then be processed
that day or next day.
By Phone - When you are happy with the contents of your
basket simply telephone the shop (see Contact Info) and give
your order and personal details over the phone. Please have your credit/debit card ready.
Tip - print the shopping basket before phoning and to keep as a record.
By Fax - When you are happy with the contents of your
basket simply print the shopping basket and the Fax/Post form.
Fill in the details on the form and fax them both to the shop (see Contact
Info). We will confirm receipt of your order by return of fax or e-mail (if
available).
By Post - When you are happy with the contents of your
basket simply print the shopping basket and the Fax/Post form.
Fill in the details on the form and send them both to the shop (see Contact
Info). We will confirm receipt of your order by post or e-mail (if available).
If there are any problems regarding your order we will contact you by
what ever method available as soon as we are aware of the problem.
If you do have any problems shopping on this site or require more
information regarding the security of your credit/debit details then please contact us at info@the-lingerie-company.co.uk (see Contact Info)
We hope that your online shopping experience with TLC is a happy one.